Shipping & Delivery Policy

1. Overview

At Shopiliro, we’re committed to delivering your orders quickly, securely, and affordably. This Shipping & Delivery Policy explains how and when you’ll receive your purchases, the methods available, and what to expect after placing your order.

2. Shipping Coverage

We currently ship to Canada and the United States. We partner with trusted logistics carriers to ensure reliable delivery service nationwide. International shipping outside these regions is not available at this time.

3. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays are processed on the next business day.
  • Once shipped, you’ll receive a confirmation email with tracking details.

4. Estimated Delivery Time-frames

Delivery times vary depending on the destination and selected shipping method:


  • Standard Shipping (7–15 business days): Available across Canada and the U.S.
  • Express Shipping (3–7 business days): Available on select products and destinations.
  • Remote Area Deliveries(where applicable): May require an additional 3–5 days. 

5. Shipping Rates & Costs

  • Shipping fees are calculated at checkout based on your order’s weight, size, and destination.
  • Free shipping may apply on select items or during promotional events.
  • Express delivery fees are displayed at checkout before you confirm your order. 

6. Tracking Your Order

Once your order ships, you’ll receive an email containing your tracking number and a link to monitor your shipment’s progress.
You can also track your order directly via: https://www.shopiliro.trackfree.io 

7. Missed or Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the package may be held at a local depot or returned to sender.


  • Customers are responsible for ensuring delivery information is accurate.
  • Re-shipping fees may apply if the order must be resent. 

8. Split Shipments

If your order contains multiple products, items may ship separately to ensure faster delivery. You’ll receive tracking details for each shipment when applicable.

9. Delivery Delays

While we work closely with our logistics partners to deliver on time, delays may occur due to:


  • Weather or natural disasters
  • Customs or border clearance delays
  • High seasonal volumes (e.g., holidays or major sales)


If a delay occurs, we’ll notify you via email and provide updates as available.

10. Damaged or Lost Packages

If your package arrives damaged or appears lost in transit:

 

  • Contact us immediately at support@shopiliro.com with your order number and photos (if applicable).
  • We’ll investigate with the carrier and provide a resolution within 5–10 business days. 

11. Incorrect Shipping Addresses

Shopiliro is not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error after placing your order, contact us immediately at support@shopiliro.com. If the order has not shipped, we’ll update it; otherwise, you may need to place a new order.

12. Returns Related to Shipping Issues

If your order is returned to us due to an incomplete address, refusal, or failed delivery attempt,
we’ll notify you by email. You may choose to:


  • Request a refund (minus shipping fees), or
  • Request reshipment (new shipping fee applies). 

13. Customer Responsibilities

Customers are responsible for:


  • Providing accurate shipping details.
  • Being available to receive the package upon delivery.
  • Inspecting products upon receipt and reporting any issues within 48 hours. 

14. Contact Us

For all shipping or delivery-related questions, contact our support team:


  • Email: support@shopiliro.com
  • Hours: Monday – Friday | 9 AM – 5 PM CST