FAQ & Returns Overview
1. Frequently Asked Questions (FAQ)
Welcome to the Shopiliro Help Centre. Below you’ll find answers to the most common questions about orders, payments, shipping, and returns. We’re here to make your shopping experience as smooth as possible.
2. Orders & Payments
How do I place an order?
Simply browse our online store, add items to your cart, and proceed to checkout using our secure payment system powered by Stripe.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are processed securely.
Can I change or cancel my order after placing it?
If your order has not yet been shipped, contact support@shopiliro.com within 3 hours to request a change or cancellation.
3. Shipping & Delivery
Where do you ship to?
We currently ship across Canada and the United States.
How long does delivery take?
Orders typically arrive within 7–15 business days, depending on your location and shipping option selected.
How can I track my order?
Once your order ships, you’ll receive an email with tracking details. You can also track your order at https://shopiliro.trackfree.io/
Do you offer express shipping?
Yes. Express options (3–7 days) are available for select items at checkout.
4. Returns & Exchanges
We want you to love your purchase. If something isn’t right, we’ll make it right.
What is your return policy?
We accept returns within 15 days of delivery for unused, unopened items in original packaging.
How do I start a return?
Email support@shopiliro.com with your order number and reason for return. We’ll send instructions and a return label if eligible.
Are return shipping costs covered?
If the item is defective or incorrect, we cover return shipping. For other reasons, customers are responsible for the return shipping fee.
When will I receive my refund?
Refunds are processed within 5–10 business days after your return is received and inspected.
5. Product Information
Are your products genuine?
Yes. All items sold on Shopiliro are sourced from verified suppliers and manufacturers.
Do you offer product warranties?
Some electronic products include manufacturer warranties. Warranty details are listed on applicable product pages.
How can I ask about a specific product?
You can use the contact form at https://www.shopiliro.com/contact or email support@shopiliro.com for detailed information.
6. Refund Policy Summary
- Items must be returned within 15 days of delivery.
- Products must be unused, with original tags and packaging.
- Refunds are credited to the original payment method.
- Allow **5–10 business days** for refund processing after product inspection.
- Certain items (like perishable or personalized goods) are non-returnable
7. Need More Help?
If your question isn’t answered here, our support team is happy to assist.
- Email: support@shopiliro.com
- Returns: support@shopiliro.com
- Hours: Monday – Friday | 9 AM – 5 PM CST
Email us our for help or support anytime:
support@shopiliro.com
