Refund & Exchange Policy

1. Overview

At Shopiliro, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to make the return or exchange process simple and transparent. This policy explains how refunds, exchanges, and returns are handled for orders placed through www.shopiliro.com.

2. Eligibility for Returns & Refunds

To qualify for a return or exchange, your item must meet the following conditions:


  • Returned within 15 days of delivery.
  • Unused, unopened, and in its original packaging with all tags attached.
  • Accompanied by a valid proof of purchase (order confirmation or receipt). 


Items that do not meet these criteria may not be eligible for return or refund.

3. Non-Returnable or Non-Refundable Items

For hygiene, safety, and product integrity reasons, the following items cannot be returned or refunded:


  • Perishable or consumable goods (e.g., food, personal care items).
  • Digital downloads or gift cards.
  • Personalized, custom-made, or special-order products.
  • Clearance, sale, or final-sale items are clearly marked as non-returnable. 

4. How to Initiate a Return

  • Contact our Customer Support Team at support@shopiliro.com within 15 days of receiving your order.
  • Provide your order number, the item(s) you’d like to return, and the reason for return.
  • We’ll respond within 24–48 hours with a return authorization and instructions.
  • Ship your item using the provided return label or your own tracked shipping method.


Please note: Items returned without prior authorization may not be processed.

5. Return Shipping Costs

  • If you received a defective, damaged, or incorrect item, Shopiliro will cover the cost of return shipping.
  • For other return reasons (e.g., change of mind, wrong size), customers are responsible for the return shipping fee.
  • Original shipping charges are non-refundable unless the return is due to a Shopiliro error.

6. Refund Processing

Once your return is received and inspected, we’ll send an email confirming approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and automatically credited to your original payment method. 


Delays may occur depending on your bank or credit card provider’s processing time.

7. Exchanges

If you wish to exchange an item (for example, a different size or color), please contact support@shopiliro.com. We’ll assist you in placing a new order and provide instructions for returning the original item.

8. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:


  • Contact support@shopiliro.com within 48 hours of delivery.
  • Include photos of the product and packaging for faster resolution.
  • Once verified, we’ll issue a replacement or refund at no additional cost. 

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days:


  • Check your bank account again.
  • Contact your credit card company — it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, contact us at support@shopiliro.com for assistance. 

10. Order Cancellations

Orders can only be cancelled before they are processed for shipment. To request a cancellation, contact **support@shopiliro.com** within 3 hours of placing your order. If your order has already shipped, it will need to be processed as a return. 

11. Policy Updates

Shopiliro reserves the right to update or modify this Refund & Exchange Policy at any time. All changes will be reflected on this page with the updated revision date. 

12. Contact Us

For all refund or exchange inquiries, contact our support team:

  • Email: support@shopiliro.com
  • Hours: Monday – Friday | 9 AM – 5 PM CST